Make The Right Move During Moving Month

May is National Moving Month, which kicks off the busiest time of year for Americans changing residences. It also means unlicensed movers and dishonest scammers are waiting to take advantage of unwary consumers. Better Business Bureau is joining with the American Moving & Storage Association (AMSA) to provide important tips on how to avoid scams.

In 2012, BBB received more than 1.4 million moving-related inquiries and over 9,300 complaints against movers. Complaints included damaged or missing items, price increases over originally quoted estimates, late deliveries, and goods being “held hostage” for additional payment. 

“Finding a mover that you can trust for an efficient and stress-free move can be easy, if you just take the time to check a company out”, says Ran Hoth, CEO/president of the Wisconsin BBB. “Check with bbb.org, first. There are more than 17,000 Business Reviews on companies that provide moving-related services in our system.” 

“A con artist with just a truck and a website can claim to be a legitimate mover with unfortunate results for consumers who don’t check out a company in advance”, said AMSA President and CEO Linda Bauer Darr. “When it comes to such an important decision, you can save yourself a lot of problems by finding a mover who puts customer service and integrity first. “ 

BBB and AMSA offer the following checklist for finding a trustworthy moving company: 

Research the company. Always check on a company with bbb.org. And, while state regulations vary, all interstate movers must, at minimum, be licensed by the Federal Motor Carrier Safety Administration. FMCSA assigns a unique motor carrier number that can be verified at protectyourmove.gov. Also, FMCSA requires interstate movers to offer arbitration to help settle disputed claims. 

Get at least three written in-home estimates. Not all price quotes online or over the phone are legitimate, and crooks are not likely to send an estimator to your home in advance. Also, remember that the lowest estimate can sometimes be an unrealistic, low-ball offer, which may cost you more in the end. 

Know your rights. Research your rights with either the FMCSA for interstate moves, or with the appropriate state agency for moves just within that state. Interstate movers must give you two booklets detailing your rights. 

Consider accepting full value protection. If may cost a few dollars more, but it can provide some peace of mind and eliminate headaches after your move. Purchasing full (replacement) value protection from your mover means that any lost or damaged articles will be repaired or replaced, or a cash settlement will be made to repair the item or replace it at its current market value, regardless of its age. It’s important to note, for example, that the required minimum coverage of 60 cents per pound would not cover the replacement cost of a flat panel TV if damaged in transit. The cost of full value protection must be included in the initial estimate you receive for an interstate move.  

To check out a moving company, visit bbb.org and AMSA’s moving.org websites.